Product Returns
-
To return products, please contact the Floramedia Stock Team and provide a product description and customer purchase order number within 7 working days of receipt of goods.
-
Returns will only be accepted if authorised in this way.
-
Returns must be received by Floramedia within 28 days of the receipt of goods.
-
Please ensure all returned products are in its original Floramedia product packaging.
-
The customer is responsible for shipping costs associated with any product return.
-
Please clearly mark all shipments with the words “Return Goods” on the package. Inside please include the customer’s original purchase order number and a list of the enclosed products.
-
Upon satisfactory return of products, Floramedia will issue a return payment, less a 10% re-stocking charge (minimum of £10).
We aim to provide the very best possible service to our customers. If for any reason you are unsatisfied with the service you have received, please contact our Stock Team within 7 days of receipt of goods.